Assistant Manager – After-Sales & Technical Services

Salary : Negotiable

Key Responsibilities :

1. Work closely with the supervisor to develop work plans aligned with the Company’s policies and objectives.
2. Manage the customer service team and establish effective service processes and operating systems.
3. Manage customer complaints, warranty claims, repairs, and product-related technical issues.
4. Oversee after-sales and technical service operations for KARAT and ESTHER
5. Provide technical advice and support to customers, dealers, the Sales team, and internal departments.
6. Coordinate with Product, QA/QC, Warehouse, and suppliers to resolve product-related issues.
7. Build and maintain strong customer relationships to ensure a high level of service satisfaction.
8. Monitor service performance and spare parts usage, and prepare reports for management

Qualifications :

• Bachelor’s degree in Electrical Engineering, Industrial Engineering, or a related field.
• Age 35–45 years old.
• Strong knowledge of troubleshooting, repair, installation, warranty management, and service processes.
• Minimum 5 years of experience in after-sales service, technical service, maintenance, repair, or a related field.
• Experience in sanitary ware, faucets, bathroom products, construction materials, electrical appliances, or home improvement products will be an advantage.
• Proficient in Microsoft Office. English communication skills will be an advantage.

Benefits :

• Provident Fund
• Annual Bonus and Salary Adjustment, subject to the Company’s performance
• Annual Medical Expense Reimbursement
• Annual Dental Expense Reimbursement
• Group Life Insurance
• Funeral Assistance for Father, Mother, Spouse, and Children
• Employee Uniform
• Various Types of Leave, such as Paternity Leave and Annual Leave

International Sales Manager

Salary : Negotiable

Key Responsibilities :

1. Market and Sales Development
2. Planning and executing sales strategies to increase market share in CLMV and Export markets
3. Achieving sales and profit targets in international markets
4. Customer Relationship Management
5. Building and maintaining long-term relationships with distributors, dealers, and key customers
6. Providing sales support, product training, and after-sales service to partners
7. Negotiating contracts, handling inquiries, and ensuring customer satisfaction
8. Market Research and Analysis
9. Monitoring market data, industry trends, competitor activities, and customer needs
10. Preparing reports and providing insights to management for product development, pricing, and marketing strategies
11. Export Operations & Coordination
12. Coordinating with internal teams (Logistics, finance, production and marketing) to ensure smooth order processing and delivery

Qualifications :

• Bachelor’s degree in International Business, Marketing, or a related field.
• Minimum 5 years of relevant work experience.
• At least 5 years of experience in international sales and/or international business development.
  Experience in CLMV markets will be an advantage.
• Excellent negotiation, presentation, and communication skills.
• Knowledge of export documentation, Incoterms, and international trade procedures.

Benefits :

• Provident Fund
• Annual Bonus and Salary Adjustment, subject to the Company’s performance
• Annual Medical Expense Reimbursement
• Annual Dental Expense Reimbursement
• Group Life Insurance
• Funeral Assistance for Father, Mother, Spouse, and Children
• Employee Uniform
• Various Types of Leave, such as Paternity Leave and Annual Leave

Key Account Manager

Salary : Negotiable

Key Responsibilities :

1. Manage and develop strong business relationships with key accounts, particularly DoHome and Global House.
2. Drive sales performance to achieve targets and expand product distribution across individual branches.
3. Develop sales plans, promotional programs, and sales promotion activities in collaboration with customers.
4. Negotiate pricing, trade terms, promotional conditions, and business agreements.
5. Monitor sales performance, inventory levels, Sell-in / Sell-out, and product availability.
6. Coordinate with Merchandising, Marketing, Supply Chain, Warehouse, and Finance teams.
7. Analyze market trends, competitors, and customer performance to identify opportunities for sales growth.
8. Prepare Sales Forecasts, Account Reports, and performance reports for management review.

Qualifications :

• Male or female.
• Age 35–45 years old.
• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Minimum 7–10 years of experience in Key Account Management, Modern Trade, Sales, or a related field.
• Experience in Home Improvement, sanitary ware, faucets, construction materials, electrical appliances, or consumer products will be an advantage.
• Strong negotiation, sales planning, and customer relationship management skills.
• Ability to analyze sales performance, inventory, promotions, and market opportunities.
• Good communication, coordination, and presentation skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Able to travel to meet customers as required.

Benefits :

• Provident Fund
• Annual Bonus and Salary Adjustment, subject to the Company’s performance
• Annual Medical Expense Reimbursement
• Annual Dental Expense Reimbursement
• Group Life Insurance
• Funeral Assistance for Father, Mother, Spouse, and Children
• Employee Uniform
• Various Types of Leave, such as Paternity Leave and Annual Leave

Product & Merchandising Manager

Salary : Negotiable

Key Responsibilities :

1. Manage the full product lifecycle from product concept, sourcing, launch, and discontinuation
2. Develop product roadmaps for faucets, bathroom accessories, and smart home solutions
3. Conduct market research and competitor analysis to identify product opportunities
4. Work with overseas suppliers and manufacturers for product development and specifications
5. Ensure product compliance with Thai regulations and certifications
6. Plan and manage product assortment strategy across channels: Modern trade, Project, showrooms, E-Commerce, Dealers
7. Develop pricing strategy and margin structure for different channels
8. Monitor cost structures including import cost, logistics, and retailer margins
9. Coordinate product launches with marketing and sales teams
10. Coordinate with suppliers on product development, cost negotiation, and lead time

Qualifications :

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field
• 5+ years experience in product management, category management, or merchandising
• Strong analytical skills with ability to interpret market and sales data
• Good communication skills in Thai and English
• Experience in bathroom, sanitary ware, home improvement, appliances, or consumer durable products is preferred
• Experience working with international suppliers or OEM manufacturers is an advantage

Benefits :

• Provident Fund
• Annual Bonus and Salary Adjustment, subject to the Company’s performance
• Annual Medical Expense Reimbursement
• Annual Dental Expense Reimbursement
• Group Life Insurance
• Funeral Assistance for Father, Mother, Spouse, and Children
• Employee Uniform
• Various Types of Leave, such as Paternity Leave and Annual Leave

Product Consultant (PC)

Work Location: Based on the applicant’s preferred province

Key Responsibilities :

• Provide product information, recommend products, assist customers, and support sales activities.

• Maintain product displays and manage company inventory to ensure products are in good condition and ready for sale.

• Coordinate sales-related activities between retail branches and the company.

• Perform other duties as assigned.

Qualifications :

1. Open to all genders.

2. Aged 18 years or above.

3. Minimum education: Lower Secondary School (Grade 9) or equivalent.

4. Strong service-minded attitude and good interpersonal skills.

5. Previous work experience will be an advantage.

Salary & Compensation

Base Salary: Excluding overtime pay and sales commissions (both product-based and target-based incentives).

Benefits :

• Annual Salary Review

• Social Security

• Overtime Pay and Sales Commissions

• Group Life Insurance

• Funeral Assistance for Employees’ Parents, Spouses, and Children

• Employee Uniforms

• Various Leave Entitlements, including Paternity Leave and Annual Leave Based on Years of Service

• Internal and External Training Programs