Q&A
Are Karat Faucet and KARAT SANITARYWARE the same brand?
Not the same brand. Karat Faucet is a trademark under the supervision and administration of Karat Enterprise (Thailand) Co.,Ltd. For KARAT SANITARYWARE is not under the control of our company.
What products are there for ESTHER?
ESTHER is a product line that includes architectural hardware, faucets, washbasins, and sanitary ware. To answer a request that is completely comfy in the Hi-End level.
Is it possible for me to order products online?
You can easily order products through our website. We have an online ordering system through karatshoponline.com or on various online platforms.
Is there any after-sales service?
We have an after-sales service team ready to support our customers. If you have any questions or problems about our products, you can contact us immediately at 080-555-8555.
Does your product have a warranty?
Of course, our products have a quality guarantee so you can be assured of their accuracy and durability. By the warranty period will depend on each product type.
How do I get the price and details?
You can view prices and more details of the products we have in stock on our website. If you need more information or order in large quantities, you can contact our sales team immediately to consider special prices.
Is there an overseas shipping service?
We have an overseas shipping service. Please contact us if you need more information about shipping.
How can I find more information about maintenance?
You can find more information about product maintenance in the care and maintenance instructions section on our website or on the product package.
How can I contact your company?
You can contact us through the “Contact Us” page.
How can I find more information about maintenance?
You can find more information about product maintenance in the care and maintenance instructions section on our website or on the product package.
How can I contact your company?
You can contact us through the “Contact Us” page.
How can I check the delivery status of the ordered goods?
You can check the delivery status of your order by logging into your account on our website and clicking on the “Shipping” section for more information.
How can I complain or report a problem about the product?
If you have any complaints or problems with our products, please contact our after-sales service team through the “Contact Us” page or contact us at 080-555-8555 so that we can help resolve your problem.
How can I get information about promotions or privileges?
You can get more information about promotions or privileges by following us on social media via Facebook, Line, Tiktok. You can also follow the links on the “Contact Us” page. We will keep you informed of promotional updates and news.
How can I find instructions on how to choose faucet and bathroom accessories?
We have a blog & ideas on social media, Facebook, Line, Tiktok, with content that suggests how to choosefaucet and bathroom accessories.
How do I get a quote or sign up for a subscription?
You can request a quote or subscription through our website by clicking on the “Request a quote” or “Subscribe” section and filling in the required information.
Can I download your catalogue?
You can download E-Catalogue from our website to see the full list of products.